Problem Solved! Facilitator Guide
Problem Solved!
With the wide range of problems you face at work, it?s the small, everyday problems - the ones that need quick but effective solutions - that really take a chunk out of your day. So how do you solve these problems and still leave time for the more complex issues at hand?
Problem Solved! is a 25-item assessment providing participants with an easy-to-use, 5-step problem-solving process. By using this process, individuals can identify and monitor their skill level at each step.
Learning Outcomes
Learn an effective way to solve everyday problems
Identify strengths and weaknesses at each step of the process
Create action plans for improvement
Theory
Problem Solved! is based on a process of 5 steps (The Problem Solved! Process). The instrument takes the perspective that a systematic method of problem solving followed and practiced on a regular basis yields rapid and efficient problem solving (Hesselberth, 1994). Drawing on the work of Sternberg (1986) and Klubnik & Greenwood (1994), the Problem Solved! Process is based on the most common and most sensible steps.
How It Works
With a recent problem in mind, participants respond to 25 behavior-related statements, indicating the extent to which they practiced the behavior. By scoring and charting results, they create a visual depiction of their comfort level with each of the 5 problem-solving steps. Participants learn about the 5-step Problem Solved! Process, discuss everyday problem solving, apply the Problem Solved! Process to a current problem, and make action plans.
Uses for Problem Solved!
Problem Solved! is best used with participants who require a quick problem-solving method. Other instruments (e.g., the Force Field Problem Solving Model) can be used for working with in-depth problems. Effective when used as a stand-alone tool as well as part of a larger program, the Problem Solved! is particularly helpful for individuals or groups who:
Face repeated short-term problems
Must engage in problem solving daily or weekly
Need to solve problems within a short period of time (e.g., one hour)
Need a standard method for problem solving that can be applied universally
Tend to spend too long solving everyday problems
What to Order/Product Contents
Order one Facilitator Guide per trainer and one Participant Guide per participant.
Facilitator Guide includes:
Administrative guidelines
Theoretical background
Training design
Detailed descriptions of the 5 problem-solving steps
Tips for problem solving
Case study
Overhead transparency and participant handout masters
Participant Guide includes:
25-item assessment
Pressure-sensitive response form
Detailed descriptions of the 5 problem-solving steps
Tips for problem solving
Chart to record assessment results
Reflection questions
Action planning
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- Item #: Code #1015FG
